Privacy Policy

Table of Contents

1. Introduction

Review Credible provides review automation, referral tools, reputation support, website review widgets, and related services for businesses, including HVAC, plumbing, and home service companies.

This Privacy Policy explains how Review Credible may collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, or use our services.

For purposes of this policy, "Review Credible," "we," "us," or "our" refers to Review Credible LLC, doing business as Review Credible.

2. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically through the website, and information related to services we provide.

Information you provide:

• Name
• Business name
• Website URL
• Email address
• Phone number
• Industry
• Business size
• Number of trucks or service vehicles
• Job volume
• Current software or tools used
• Review goals
• Reputation challenges
• Messages submitted through forms
• Any other information you choose to provide

Information collected automatically:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• General location information
• Interaction with forms, buttons, or website content

Service-related information:

• Customer contact information provided by a client for review request workflows
• Review request activity
• Referral program activity
• Website widget activity
• Reputation performance information
• Communication history related to services

3. How We Use Information

We may use information for purposes including:

• Responding to inquiries
• Reviewing qualification form submissions
• Determining whether Review Credible is a fit for a business
• Providing review request, referral, reputation, and website trust services
• Setting up customer follow-up workflows
• Sending SMS and email communications when appropriate
• Displaying review widgets or trust proof where applicable
• Providing customer support
• Improving website content, services, workflows, and user experience
• Analyzing website performance
• Sending service-related updates
• Complying with legal, regulatory, platform, carrier, or security requirements

4. Website Forms and Qualification Forms

When you complete a form on the Review Credible website, we may collect the information you submit and use it to evaluate your request, respond to your inquiry, determine fit, recommend services, and communicate with you.

Qualification form submissions may include business details, current software, job volume, review goals, industry, and other information needed to understand whether Review Credible may be a good fit.

Submitting a form does not guarantee acceptance as a client or eligibility for any specific plan or pricing.

5. SMS and Email Communications

If you provide your phone number or email address, we may contact you about your inquiry, qualification request, services, account, or related business communications.

For SMS communications:

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out of SMS messages by replying STOP.
• You may request help by replying HELP.
• SMS consent is not a condition of purchase unless clearly stated in a specific workflow.
• Mobile opt-in information should not be sold or shared with third parties for their independent marketing purposes.

For email communications:

You may unsubscribe from marketing emails by using the unsubscribe link where provided or by contacting us directly.

6. Cookies and Tracking Technologies

The Review Credible website may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve performance, measure marketing activity, and improve user experience.

These technologies may collect information such as browser type, device type, pages visited, traffic source, and website interactions.

Users may be able to control cookies through browser settings. Disabling cookies may affect certain website features.

7. How We Share Information

We may share information with trusted service providers, contractors, software platforms, automation tools, hosting providers, analytics providers, communication platforms, payment processors, and other vendors that help us operate the website and provide services.

We may also share information when necessary to:

• Provide requested services
• Respond to inquiries
• Operate SMS, email, forms, CRM, automation, or website widget workflows
• Comply with legal obligations
• Protect rights, property, safety, or security
• Prevent fraud, abuse, or misuse
• Support a business transfer, merger, acquisition, or restructuring if applicable

We do not knowingly sell SMS opt-in information or consent data for third-party marketing.

8. Third-Party Services

Review Credible may use third-party platforms and tools to operate the website and deliver services. These may include CRM systems, automation platforms, SMS providers, email providers, analytics tools, payment processors, website platforms, review platforms, and integration tools.

Examples may include:

• Google Business Profile
• GoHighLevel
• Zapier
• Email service providers
• SMS communication providers
• Website hosting or page builder platforms
• Analytics and tracking tools
• Payment processors

Third-party services may have their own privacy policies, terms, data practices, and security standards. Review Credible is not responsible for the privacy practices of third-party websites or platforms.

9. Data Retention

We may retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve our services.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Your Choices

Depending on your location and applicable law, you may have certain rights or choices related to your information.

These may include:

• Requesting access to information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Opting out of marketing emails
• Opting out of SMS communications by replying STOP
• Adjusting browser cookie settings
• Contacting us with privacy-related questions

To make a request, contact us using the information listed in the Contact Information section.

12. Children's Privacy

Review Credible is intended for business users and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

13. Links to Other Websites

The Review Credible website may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

Continued use of the website or services after changes are posted means you acknowledge the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or how information is handled, contact Review Credible at: